1. Who This Policy Applies To
This policy applies to all HowdyBru subscriptions, add-ons, and kiosk licenses purchased through the HowdyBru platform and paid for via Paystack or another supported payment provider. By purchasing a subscription you agree to the Terms of Service, which incorporates this policy.
2. Free Trial
New establishments receive a free trial period with full access to the platform’s features. No payment details are charged during the trial. If you do not purchase a subscription when the trial ends, your account simply reverts to read-only access — nothing is billed.
3. Cancel Any Time
- You can cancel your subscription or any add-on at any time, either from the subscription settings inside the app or by emailing support@howdybru.com.
- Cancellation stops all future renewals — you will not be charged again.
- Your service remains active until the end of the period you have already paid for (the current month for monthly plans, the current year for yearly plans).
- After the paid period ends, your account reverts to read-only access. Your data is retained for the retention period configured for your establishment and then deleted.
4. Refunds
- Billing errors and duplicate charges are refunded in full. Contact us within 30 days of the charge and we will reverse it.
- Because subscriptions are billed in advance and can be cancelled at any time, fees already paid for the current period are non-refundable, except where a refund is required by law (including the South African Consumer Protection Act) or where we determine the service was not delivered as described.
- Service-impact refunds (for example, a verified multi-day outage) may be granted at our discretion as a pro-rata credit or refund — contact us with the details and we will review each case individually.
- Refund requests should be sent to support@howdybru.com within 30 days of the charge in question.
5. How Refunds Are Processed
Approved refunds are returned to the original payment method through our payment provider (Paystack). Depending on your bank, refunds typically appear within 5–10 business days. We do not refund amounts to different accounts or in different forms than the original payment.
6. Changes to This Policy
We may update this policy from time to time. The “Last updated” date above will be revised whenever we do, and material changes will be communicated to active subscribers in advance.